Frequently Asked Questions (FAQ)
Q: How are stickers shipped?
A: Stickers are shipped in untracked envelopes to provide cost-effective shipping! Items other than stickers, such as bookmarks, mousepads, and more, are shipped with tracking.
Q: Are your stickers waterproof?
A: No, the stickers are not fully waterproof. However, the glossy and holographic finishes can withstand some water exposure. Keep in mind that as they are handmade, they are not suitable for activities involving prolonged water exposure.
Q: Can I customize or request personalized designs for my order?
A: Yes! If you’d like a custom sticker or other product, please contact me at bellakatcommissions@gmail.com with your inquiry.
Q: What if my order arrives damaged or with defects?
A: Please contact me within 7 days of receiving your order, providing photos of the damaged or defective items. I will work with you to ensure a resolution, whether through a replacement or a refund!
Q: How can I track my order?
A: For items with tracking information (excluding stickers), you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your order during transit.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location and the shipping method chosen. Please refer to my Shipping Policy for estimated delivery times. Keep in mind that unforeseen circumstances such as customs processing may affect delivery times.
Q: Can I return or exchange items?
A: I accept returns or exchanges within 30 days of receiving your order. Please email me with any issues: shopwithbellakat@gmail.com
